Your Privacy Matters

4. INFORMATION WE MAY COLLECT (OR RECEIVE) ABOUT YOU

We may collect (or receive) and process your personal data when:

• (a) Contact: When you contact us through our Websites, Apps or otherwise (for example, via our online form, by e-mail, post, fax or phone), as we may keep a record of that correspondence. For example, if you submit a complaint, report a problem with our service or our websites or our Apps or otherwise liaise with our customer service, technical support or any other department in our company.
• (b) Account Info: When you update the information in your customer account or you fill in and submit information on our websites or Apps via your PC, a mobile device or otherwise such as your:
  • Passport/ID
  • Name and address
  • E-mail address
  • Username, password
  • IP address
  • Phone number
  • Gender and Age
  • Location
  • Date of Birth
• (c) Surveys: We ask you to complete surveys that we use for research purposes, although, you do not have to respond to them.
• (d) Interaction: You use and interact with our websites or our Apps including your device's manufacturer and model, IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, web browser, platform, mobile carrier, and your ISP. We may collect details of your visits to our websites or our Apps (including, but not limited to, traffic data, location data, weblogs and other communication data). We do this via email and website cookies, and similar tracking technology built into our Websites and our Apps. We make cookie policies available on each of our Websites and our Apps to give you more detailed information on how we use them.
• (e) Technology Use: You use your customer account to log in or you use our ticketing platform technology and other features, and functionality, including our solutions and applications.

We may have access to your financial information, such as your billing address, bank account details and payment history in order to allow us to take payments from you in connection with the tickets you purchase, send you refunds or enable our customer service to deal with your enquiries.

We may have access to your social media content where this is in the public domain, and any messages you send direct to us via social media. This information can include posts and comments, pictures and video footage on sites such as YouTube, Facebook and Twitter.

We may check some of the information that you provide against third party databases to confirm that it is accurate.

5. HOW WE MAY USE THE INFORMATION

We may process your personal data for one or more lawful bases of processing ("Lawful Basis") depending on the specific purpose for which we are using your data.

We may process this information for the purpose of:

• (a) Inquiries: Dealing with your inquiries and requests. Lawful Basis: your consent or performance of our contract with you.
• (b) Notifications: Notifying you about important changes or developments to our platforms or services. Lawful Basis: performance of our contract or legitimate interests.
• (c) Contracts: Carrying out our obligations arising from any contracts connected to you. Lawful Basis: performance of our contract or legitimate interests.
• (d) Personalization: Providing and personalising our services. Lawful Basis: performance of our contract or legitimate interests.
• (e) Access: Providing you access to all parts or features of our platforms. Lawful Basis: performance of our contract or legitimate interests.
• (f) Payments: Processing your payments. Lawful Basis: performance of our contract or legitimate interests.
• (g) Administration: Administering your registration and/or membership records. Lawful Basis: performance of our contract or legitimate interests.
• (h) Research: Market research, analysis and creating statistics. Lawful Basis: consent, performance of contract or legitimate interests.
• (i) Marketing: Sending you marketing communications regarding new products or special offers. Lawful Basis: consent or legitimate interests.
• (j) Prevention: Prevent, detect and investigate potentially prohibited or illegal activities. Lawful Basis: legal obligation or legitimate interests.
• (k) Improvements: Improving and developing our platforms and services. Lawful Basis: performance of contract or legitimate interests.
• (l) Optimization: Ensuring content is presented in the most effective manner. Lawful Basis: performance of contract or legitimate interests.
• (m) Security: Ensuring adequate security measures for safe access. Lawful Basis: performance of contract, legal obligation or legitimate interests.
• (n) Compliance: Comply with all the applicable laws and regulations. Lawful Basis: legal obligation.
• (o) Recovery: Debt recovery, crime, fraud and money laundering compliance. Lawful Basis: legal obligation or legitimate interests.
• (p) Privilege Schemes: Running customer areas including administering privileges, rewards and loyalty schemes. Lawful Basis: legal obligation, performance of contract or legitimate interests.
• (q) Competitions: Running competitions and special offers. Lawful Basis: consent, performance of contract or legitimate interests.
• (r) Feedback: Collecting feedback from you about our platforms. Lawful Basis: consent or legitimate interests.
• (s) Recruitment: Assessing suitability for positions if you have applied for a role. Lawful Basis: consent, performance of contract or legitimate interests.
• (t) Monitoring: Monitoring usage to prevent abuse or security threats. Lawful Basis: consent, performance of contract or legitimate interests.
• (u) Analytics: Understanding our customer base through market segmentation. Lawful Basis: legitimate interests.
• (v) Testing: Testing new systems and processes. Lawful Basis: legitimate interests.
• (w) Development: Development of new products and apps. Lawful Basis: legitimate interests.

Existing customers may be contacted with information on similar services unless opted out. We do not sell, rent, or otherwise provide your personal data to third parties unless consented or necessary for service provision.

6. CONTACTS INFORMATION

Where applicable, you can change your contact details at any time by updating your profile in your customer account and update your contact preferences by changing your settings related to your notification choices.

We may use information you provide to us, or to third parties offering combined services with us, to customize the services we provide to you.

7. INFORMATION SECURITY

The Internet is not a secure medium. However, we have put in place a range of security procedures. Where you have been allocated an account, this area is protected by your user's name and password, which you should never divulge to anyone else.

Please be aware that communications over the Internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control. We will use reasonable endeavours to implement appropriate policies, rules and technical measures to protect the personal data under our control.

We will ensure that your information will not be disclosed to government institutions or authorities except if required by law. Certain services may include social networking or forum features; please ensure you do not submit personal data you do not want to be public.

8. TO WHOM WILL YOUR INFORMATION BE DISCLOSED?

Your information may be disclosed for processing to:

• (a) Employees, Affiliates and their employees.
• (b) Event organisers if you purchase a ticket for their event.
• (c) Third-party consultants, contractors, or suppliers providing services to us.
• (d) Auditors or advisers assisting with business purposes.
• (e) Analytics and search engine providers for optimization.
• (f) Successors in title or prospective buyers during mergers.
• (g) Government bodies and law enforcement agencies as required.
• (h) Third parties to enforce our End User Terms of Use.
• (i) Protect rights, property, or security of our company and customers.
• (j) Selected third parties for marketing (where consented).

Social media posts or comments sent to us will be shared under the terms of the relevant platform and could be made public.

9. YOUR RIGHTS IN RELATION TO YOUR INFORMATION

You can write to us at any time to obtain a copy of your information and have inaccuracies corrected. Your rights include:

• (a) Request access to your personal data.
• (b) Request correction of your personal data.
• (c) Request erasure of your personal data (where applicable).
• (d) Object to processing based on legitimate interests.
• (e) Request restriction of processing.
• (f) Request transfer of your data to you or a third party.
• (g) Withdraw consent at any time.

Please write to: info@sullis.co

We try to respond to all legitimate requests within one month. We may charge a fee for requests that are manifestly unfounded or excessive.

10. COOKIES

We use cookies to store and collect information about your use of our websites. Cookies are small text files stored by the browser on your equipment's hard drive. They send information stored on them back to our web server when you access our Websites.

These cookies enable us to put in place personal settings and load your personal preferences to improve your experience. You can find out more about our cookies on our "cookies policy" available on our website.

11. WHERE WE STORE AND PROCESS YOUR INFORMATION

The data that we collect from you may be transferred to, and stored with one of our suppliers or Affiliate companies. Such staff may be engaged in the fulfilment of your request, processing of payment details and support services.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.

12. YOUR CONSENT AND CHANGES TO THIS PRIVACY NOTICE

We reserve the right to amend or modify this Privacy Notice and if we do so we will post the changes on our platforms. It is your responsibility to check the Privacy Notice every time you submit information to us.

In the event that the purposes for processing personal information change, we will contact you as soon as practicable and seek your consent for any new additional purpose.

13. USE OF YOUR PERSONAL INFORMATION SUBMITTED TO OTHER WEBSITES

Except as otherwise expressly included in this Privacy Notice, this document addresses only the use and disclosure of information we receive about you or collect from you. If you disclose your information to others (e.g., websites we link to), different rules may apply.

We are not responsible for the privacy policies and practices of other websites even if you accessed them through our links. We recommend checking the policy of each website you visit.

14. DATA RETENTION

We will only retain your personal data for as long as you have consented to it or when is necessary to provide you with our services or fulfil legal, accounting, or reporting requirements.

To determine the retention period, we consider the nature and sensitivity of the data, potential risks, and legal requirements. In some circumstances, you can ask us to delete your data or we may anonymise it for research purposes.

15. FURTHER INFORMATION

If you would like to let us know about something we have done, or failed to do, whether positive or negative, please let us know. Your comments enable us to learn and continuously improve our services.

Questions, comments and requests regarding this Privacy Notice should be addressed to FAQ Client Services Director: support@sullis.co